Factory Expo Customer Reviews | Factory Expo Home Centers

As the Nation’s largest independently owned manufactured home retailer we have delivered homes to over 12,000 happy homeowners! Over the years, hundreds of satisfied customers have graciously sent us written testimonials and photos describing their Factory Expo experience. Here are just a few.

jason carter

20:32 19 Aug 23

Jennifer Carroll

02:09 24 Jan 23

Great people

Danny Robertson

13:05 13 Dec 22

Kat Yowell

17:46 12 Oct 22

Patty Holmes

20:14 19 Aug 22

Bought home from them. AC was supposed to be included in purchase price, but after installation, they refused to pay for it. Now HVAC company is threatening to come and get it. Don't do business with them. Even if you have it in writing, they will still refuse to pay for items they agreed to.

Bruce Cahilly

22:27 22 Jun 22

Dana was very knowledgeable and kind. She provided a lot of useful information and we are definitely considering buying from Factory Expo if we can find the right piece of land!!

Raven Davis Clark

18:26 23 May 22

Dana Lee was so nice and very knowledgable about the homes.

Fred Boone

18:34 22 Mar 22

Really enjoyed the tour of factory to see each phase of construction. Dana is very knowledgeable and answered all of our questions. Very excited to get into our new home!!

Beth Faulkner

22:53 19 Mar 22

Dana Lee was so helpful and friendly. She explained and went through all the steps of buying a modular home through the company. She was very kind and courteous, and more than willing to help us find our home.

Ryan Hassell

02:57 13 Feb 22

Dana was great!

Angela Kilpatrick

21:06 17 Dec 21

So far Dana has really been helpful and friendly! Hope to work out our deal on a new home!

Daniel Hammack

00:14 11 Dec 21

Dana Lee was very helpful with our experience and great about telling all.details needed to know.

Larry Ericksen

01:50 10 Dec 21

Dana Shoulders gave us an awesome tour of the Fleetwood factory and is very knowledgeable about the whole building process. Dana quickly understood what home features are important to us.

Alex Cheilik

22:40 08 Nov 21

very cool facility ,very nice lady ,unfortunately the homes dont have ac and i cant get a 5/12 roof ,but overall a very good experience

Johnny Hill

17:13 08 Nov 21

Great service and very friendly, I highly recommend stopping by and giving them a try

Marcus Solomon

22:57 01 Nov 21

Dana has been helping us .it been good deali g with her...hope we can find the rite home without driving to the factory

Kaye Simmons

21:31 31 Oct 21

Tonya Hattaway

22:23 19 Oct 21

Ready on time and the staff helped us with every question we had. We were impressed! No shenanigans here!

Mollie Mae

17:16 06 Oct 21

Dana was very friendly and knowledgeable. She was able answer my questions. I enjoyed my visit and would definitely recommend to others.

Stacey Murphey

01:42 06 Oct 21

Dana was a great help and was so prepared to answer my many questions. She had just walked in the door from lunch and didn't hesitate to help me and show me two home models. She is so personable and friendly. I enjoyed our conversation and the wealth of information that I received from her as I'm deciding on my options of a new home. Great experience!

Teresa Terry

18:43 01 Sep 21

Dana has been so wonderful,working hard for me to get a home I'm driving from Memphis tn to look at some home thank you see soon

Crystal Farmer

17:50 09 Aug 21

Very helpful staff and if the staff are busy they help you anyways. Thank you.

David Stillkicken

14:48 16 Jul 21

Really great service, Timbers product knowledge was right on. Answered all our questions. Enjoyed our tour. Thank you

Sarah E

16:16 14 Jul 21

Dana Lee Shoulders is incredible! We happened to be meandering around near Lafayette, TN, saw the the Home Center there, and dropped in to the office just to ask some basic questions on manufactured housing. Incredible response!! We arrived at her office out of the blue but busy Dana Shoulders took the time to show us many models, answered our questions, explained features & options, she was so very knowledgeable. We had always assumed that 'trailers' were ugly, cheap looking, etc. WOW! Did she ever change our minds about that. We are in the initial stages of looking at options for a family getaway and had really never considered manufactured housing before. After speaking with Dana, we are convinced that that is a great option. No hard sell, just very down to earth information and a personality to match. What an asset she is to that company. Just WOW, Wow, Wow!

Jason Goolesby

04:14 14 Jul 21

I was interested in pricing some homes. Dana Shoulders helped me by showing me several models and explaining all of the other costs associated with the purchase. Thanks Dana!

Bill Bryant

17:53 05 Jul 21

We recently purchased a home for Expo Home. Tracy Liddell was our sales person. She was excellent from start to finish!!

Dena Fradley

19:45 02 Jul 21

Dana Shoulders was out standing to work with!! Dana went above and beyond to help us find our forever home.

Ed Schrock

21:54 01 Jul 21

I left a message for Timber inquiring about home pricing. Timber returned my call promptly and answered all my questions. Three months later we decided to make a purchase and contacted Timber for the appointment. Timber was very helpful in showing us all the options available. We toured the factory and seen firsthand how the homes are made. Great person to work with and would recommend Timber to anyone. WE DID MAKE A PURCHASE FROM TIMBER.

The Dickens

16:36 23 Jun 21

Dana was the best! Very helpful and attentive to what we needed for a home. One of the sweetest people I've had the pleasure of meeting.

Jared Diaz

20:24 14 Jun 21

While we didn't end up with a unit from Factory Expo, we would have if circumstance permitted. Timber was very communicative and helpful along the way, and went above and beyond my expectations!

Uriah Cochran

16:44 26 May 21

Good place to work. Dropped buddy off for work

Tina Leslie

17:26 24 May 21

Dana Lee was very friendly and informative on the phone with me! Also very prompt sending me the information I needed!

03:06 21 May 21

Dana was extremely helpful and very pleasant. She answered all of the questions we had.

Terry Gainous

19:00 16 May 21

DANA LEE WAS GREAT SHE ANSWER ALL THE THINGS I ASK

Sherry Adcock

03:52 11 May 21

Jay Jones

14:48 10 May 21

Tracy Liddell was great and the other folks very helpful. The tour of the units on the factory floor was very helpful as was the walk through of the units on the lot.

Mike Labelle

12:07 10 May 21

Dana Lee is Great and knowledgeable person and answered all my questions

Rhonda Horton

16:33 06 May 21

I’ve been working with Dana Lee and she has made this the most pleasant trying to find the perfect home experience I could have hoped for! Will review AGAIN once our purchase is complete 🙂

brittany parks

20:29 19 Apr 21

We drove up from Lynchburg to see Dana, I would highly recommend her. She wasn't pushy at all and I feel like I have gotten to know her on a personal level and not just a professional level

Keith Graves

18:21 19 Apr 21

Tracy was very helpful on the phone. We hope to visit and buy a home soon.

Debbie Weatherly

20:44 16 Apr 21

I just recently contacted Factory Expo Home Center. Dana Lee helped me so much. I had maNY questions which Dana was patient and answered all of them. I feel we will be buying our home here. Thanks Debbie

Kenneth Souza

17:15 12 Apr 21

Dana Lee was professional while dealing with me and I'll be looking forward to moving into my new home!

Susan Reece

05:10 31 Mar 21

We appreciate Dana Lee for getting back with us quickly and offering help in consideration of a home.

Sherry Lingelbach

23:37 30 Mar 21

Thank you Dana Lee for getting back to me so quickly and giving me more than I asked for!

Dan Stopka

17:52 29 Mar 21

Met with Dana on Saturday to discuss the details of a home purchase. Dana was very knowledgeable and answered questions in detail. I found her to be very candid and easy to talk to, a very awesome host.

David Woods

00:26 26 Mar 21

Thank you Tracy Liddell for getting back in touch with us and sending the info we requested. Thanks also for checking back with us to offer assistance. Your attention was just right, not to much to be aggravating but enough to be very helpful.

Diana Kelly

17:56 19 Feb 21

So far my experience has just been on the phone with Timber. She is very knowledgeable and very understanding. I look forward to meeting her have an appointment end of the month.

Melinda Slagle

02:42 16 Feb 21

This has been the absolute best buying experience I have ever had. Our sales rep is Timber Clyncke and I wish I could give her a millions stars. The weather was absolutely horrible when we arrived and they had actually closed for the day because of it. Timber graciously came on into work and helped us. She even got us a room so we didn't have to try to drive home with the weather being as bad as it is. Couldn't ask for a better or more genuine person. Thank you for Everything Timber!

Bernetta Tyree

19:59 11 Feb 21

Great business. Great prices

Renee Cummings

21:20 26 Jan 21

I have been looking for a company that would listen to my needs and concerns. I was so blessed today when Dana Lee called me. She answered all of my questions with confidence and I appreciated that. I felt like other companies gave me such a run around and it stressed me. I was so excited to listen to her and get back on track with plans for having my dream home. Thank you from the bottom of my heart Dana Lee.

Jennifer Hanks

19:24 17 Jan 21

We didn't know that much about purchasing a mobile home. Our budget was tight; we needed the most size for a single wide within our budget. Thank goodness Tracey was patient and understanding of our situation!! She answered our questions and reassured us that this option was a good one!! Thank you for your assistance!!

Leslie Kernozek

17:35 15 Jan 21

I found this company by chance and truly was lucky that we landed Timber as our sales person. Timber went above and beyond during this experience and was extremely informative and down to earth with good advice. She took her time with the factory tour, which brought to life the makings of everything that goes into producing a quality home. Looking forward to the final product & appreciate Timbers help!

Jeff Dolbee

18:48 06 Jan 21

Dana Lee was very helpful and was able to give us information we needed and helped us get what we wanted

Robin Schilcher

17:03 06 Jan 21

Dana Lee is very friendly and always got back to me right away.

Samuel Hiester

21:16 03 Jan 21

I'm in the process of purchasing a manufactured home for the first time, and have been meeting with people from all sorts of retailers and manufacturers. I was incredibly impressed with the amount of knowledge Dana had about the homes from first board to finished product, as well as the amount of customization available. I highly recommend.

Adam Smith

02:49 15 Dec 20

Dana is great person an honestly cares an loves fo help others I would recommend them and Dana to anyone

Isaac Hammontree

22:56 09 Dec 20

My family and I enjoyed our visit and Dana Lee was very informative and helpful. Thank you Dana Lee.

Enrique Rodiles

01:55 04 Dec 20

Had a great experience speaking to Dana Lee on the phone. Hope to see you soon!

Kevin Hoke (Bubba)

20:19 22 Nov 20

Chris Darling

19:15 11 Nov 20

Tracy Liddell goes over the top to help you get what you want.

Marsha Walls

22:43 04 Nov 20

I worked with Dana Lee and she was so very pleasant and worked with me on my unusual circumstances of needing a one bedroom unit. We chose the Wilmington and asked if the wall creating a second bedroom could be left out of the build so that the living room could be bigger. She contacted the factory and they were willing to omit the wall. Dana never missed a beat on our communications and was supportive in the options we chose in the decor. She deserves a 5 star for how she worked with us.I had to makes these choices for my nephew who is autistic and will be living in the Wilmington. He loves it!! His name is Michael Lee.I would also like to tell of my experiences With Renae Herald. She was great as a customer service agent. She worked diligently in getting our home setup and then worked to get everything in place. She had to tackle some very rough obstacles in getting contractors near us to respond to her and then just dropped out leaving her to try to find another. She never sounded stressed out even though I know it was a stressful situation. She dealt with me very professionally. She is an asset to Factory Expo!!

Emily Riley

17:32 22 Oct 20

Timber is very helpful and friendly. Highly recommend

Roberta Hageman

16:44 19 Oct 20

We worked with Timber at the LaFayette location and had a great experience. The tour of the factory was very informative and helpful to learn how the homes are put together. Timber was very patient with all of our many questions and made sure she had all of the answers for us in order for us to be comfortable with our decision. We purchased the Ridgetop and are looking forward to receiving our new home in the spring. We definitely recommend Factory Expo Homes for anyone looking for a manufactured home. The customer service from Timber (and Tracy, too) was excellent!

Charles Hackworth

21:47 18 Oct 20

The home buying process at Factory Expo was very easy. I couldn't ask for anything better. Dana Lee was outstanding. If I had any questions, she handled it right away. Everything was taken care of whenever I talked to her.

Beth Nelson

04:04 17 Oct 20

Called and spoke with Tracy before going to look at their trailers. When my husband and I got there, Tracy took us on a tour of the building facility and showed us where the process starts all the way to where it ends before the mobile home is taken to its new home. After the factory tour, she showed us several different floor plans that we both fell in love with. We can’t wait to finally get our turn at picking out what we want for our next home. Thank you Tracy Liddell for all of your help and taking your time with us. You are awesome at what you do and we appreciated your help.

Phyllis Trantham

00:23 11 Oct 20

Thank you Timber Clyncke you were awesome very informative !!!

Sarah Hardesty

11:29 09 Oct 20

Dana Lee was absolutely amazing she explained everything to us thoroughly!!!! When we come back to purchase we will go through her. Hope y’all have a great day

Lee Head

10:57 09 Oct 20

It was a pleasure to work with Dana Lee, she's very knowledgeable and answered all the questions I had. We are looking forward to doing future business with this company .

Harley Davis

15:51 30 Sep 20

Tracy is the best sales rep and has went the extra mile for us. Well pleased with our purchase.

Ricky Robinett

14:15 29 Sep 20

Dana Lee made me feel welcome and comfortable. She was very professional and eager to answer all questions.

suellen gifford

20:14 28 Sep 20

Dana was everything you could wish for as a salesperson. She was very knowledgeable , considerate and answered all of our questions. She was no high pressure salesperson that made you feel guilty for not making an instant decision. We will certainly look her up when we are ready to purchase our home.

Brenda Crawford

16:40 24 Sep 20

Tracy Middle was very helpful and informative. I'm sure she will help me all she can.

Jessica Cline

20:03 23 Sep 20

Tracy Liddell she did a amazing job at answering all our questions we had about the trailer and she went above her job by staying few minutes after the closing time we great Appreciated everything she did that day Thank you

Joyce L

19:06 23 Sep 20

Melody Conde

21:52 21 Sep 20

Drove from Niagara Falls, NY to look for our new forever home and met Dana. She was amazing. So helpful. We went right to the fleetwood factory and seen how the homes were made. It was amazing. Dana helped us with everything and was so knowledgeable. There was nothing that she couldn't answer. She was amazing. If you're looking for a manufactured home, in the Lafayette TN area, ask for Dana Lee. She was amazing. The tour was just amazing as well! Great and friendly service as well. Made me feel at home already.